Frequently Asked Questions

Everything you need to know about your TruHeight order and our premium collections.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package's progress.

Are your materials sustainably sourced?

Yes, TruHeight is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections to ensure high quality with a lower environmental impact.

Can I modify my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.